Privacy Policy

We collect the following categories of personal data:

• Account & contact data — name, email address, phone number and mailing address (address, city, state, ZIP).
• Usage data — device and browser information, IP address, pages viewed and how you interact with the Service.
• Service & location data — where the Service supports roadside and recovery work, this can include precise location (such as a pick-up or disablement location and the destination a vehicle is transported to) and vehicle details.
• Communications — messages you send us, and SMS/email you exchange through the Service.
• Payment data — processed by PCI-DSS compliant payment processors; we do not store full card numbers.

When training videos are watched through the Service, we record the viewing so the organization that provides the training can see it:

• What is recorded — the video, when viewing started and was last active, how far it got, how many seconds were watched, and whether it was completed. For a video link, also the link, how it was sent (text, email or integration) and any details the sender attached to it, such as a provider, region or job.
• Who is recorded — for signed-in users, their account. People who watch from a link without signing in are identified only by a random ID stored in their browser, so repeat visits from that browser count as the same viewer. We do not attach an IP address, device or location to this record.
• Who can see it — the organization that assigned or sent the training, through its training reports and its live training board, which shows viewing as it happens.
• Sending a link — when an organization texts or emails a video link, the recipient’s name and phone number or email address are passed to our messaging providers to deliver it.

If you are a California or Virginia resident, you have the right to:

• Know and access the personal data we collect, use, and disclose about you.
• Request deletion of your personal data, subject to legal exceptions.
• Correct inaccurate personal data.
• Opt out of the “sale” or “sharing” of personal data.
• Not be discriminated against for exercising these rights.

To exercise any of these rights, contact us at support@dolooma.com. We also honor “Do Not Sell My Personal Information” and California’s Shine the Light requests.